Terms of sale

01Who we are

SparkleUp Solutions [legal form to be confirmed], registered in [country to be confirmed] under number [to be confirmed], with its registered office at [address to be confirmed]. You can reach us at hello@sparkleupsolutions.com.

02What we sell

Licences for Comptoir, our point-of-sale software for cafés and restaurants, and the services that go with it. How you may use Comptoir is set out in the Comptoir licence agreement, which forms part of these terms.

03Prices and payment

Prices are shown for your country, in its currency. Online, you pay by card through Revolut, our payment provider; your licence starts once the payment is confirmed.

In Tunisia, Comptoir is sold by authorised SparkleUp agents and paid in cash at installation. The official invoice is always issued by SparkleUp Solutions, whichever agent you deal with.

04Delivery

Online orders: your product key, download link and invoice are sent by email after payment. In Tunisia, your agent installs Comptoir and activates it on site.

05Updates and support

Every licence includes 12 months of updates and support from activation. Comptoir keeps working after that period; the licence never expires.

06Your right to cancel

If you buy as a consumer in the United Kingdom or the European Union, you may cancel within 14 days. Because Comptoir is digital content, this right ends once you ask us to deliver it straight away and you download or activate it. Business customers are covered by our refund policy.

07Liability

We are liable for damage caused by our fault, up to the amount you paid, except where the law does not allow such a limit. We are not liable for indirect losses such as lost profit.

08Applicable law

[Governing law and courts to be confirmed.]