Draft for review. These texts must be checked by a lawyer and completed with the company’s details before the site goes live.
Refund policy
Last updated: 31 October 2026
01Consumers
In the United Kingdom and the European Union, you have 14 days to cancel a purchase. For digital content, this right ends once you have asked us to deliver it straight away and you download or activate Comptoir.
02Business customers
[Proposal to confirm:] if Comptoir does not run on your hardware and we cannot fix it within 14 days of purchase, we refund you in full once the licence is deactivated.
03In Tunisia
Talk to your agent first, or write to us. We look at every case and answer within [to be confirmed] working days.
04How to ask
Write to hello@sparkleupsolutions.com with your order number or invoice number. Refunds go back to the payment method you used.